Question 1

Our Location and opening hours?

Accepted Answer

Our warehouse Located in Ingleburn NSW  2565
 
Visit to warehouse is by Appointment Only (Usually Wednesday)
 
Contact us via Phone Mon - Sun  ( 7 Days) between 9.30am -4.30pm
 
Any time via sms, email or Contact us Form on our Website.

Question 2

Do you have a standard hire duration?

Accepted Answer

Yes, our standard hire period is 1 day, or per event.
Please ask for a quote for longer than a day.

Question 3

Delivery and Pickup Charges

Accepted Answer

WE DON'T OFFER SELF PICKUP
 
DELIVERY ONLY SERVICE
 
Our Delivery and Pickup Charges depending upon Suburb and Location if a House, Unit, Park, Function Centre, and other factors like  Floor Level, Smooth Access , any Stairs involved, flexibility in time or Fixed specific time delivery/ Pickup required. 
 
Please provide all details for a Delivery quote.
 
Minimum Delivery/ Pickup Charges $40 onwards for a ground floor house in a local area.

Question 4

Do I need to pay a deposit?

Accepted Answer

Yes, 20% deposit is required at the time of booking, we reserve the right to accept full payment on delivery day for small orders. 
Your items are not confirmed bookings until a deposit is received.
Remaining Balance amount payable 5 days before Delivery.
Booking Deposit is non Refundable, please see our Terms and conditions.

Question 5

When and how do I pay for my items?

Accepted Answer

Full Payment is made prior to your Event. Payment can be made by cash, cheque (please allow 5 days for clearance), bank transfer, paypal, debit /credit card online. For more information contact us

Question 6

When should I make my reservation?

Accepted Answer

Please order as early as possible in advance of your event.  We reserve the right to add a premium for orders received less than 7 days prior to any event.

Question 7

What about changes to my order?

Accepted Answer

Additions are welcome based on availability.  Small deletions prior to delivery (except for tents) can be accommodated.  Please contact us immediately to notify us of any changes.

Question 8

What is Cancellation Policy (including Covid19 reasons) ?

Accepted Answer

If The Hirer cancels or postpone the order/agreement (including COVID19 reasons or Govt. restrictions placed) prior to the commencement of the stated delivery date, then The Supplier reserves the right to charge the following as a percentage of the figure appearing on the order/agreement/Tax Invoice, and as stated as follows:
 
Outside 60 days, no charge;
 
7 – 60 days notice, 20% of the hire total;
 
2 - 7  days, 50% of the hire total; and
 
On the day or a day earlier of delivery/collection 100% of the invoice total.
 
*** The Supplier also reserves the right to Cancel or terminate the Hire Contract at any given time ***
 
In no event shall The Supplier be responsible for any expenditure, damages or consequential loss incurred by The Hirer, invitees, agents or assigns arising out of any cancellation or termination of the order/ Hire Contract / Invoice, whether caused by negligence on the part of The Supplier or for any other reason whatsoever.

Question 9

What are my responsibilities while I have the equipment?

Accepted Answer

All rental equipment is and remains the property of Eve Patrty hire and is to be used ONLY by you for the event/time for which it is rented.
You reserve the equipment for a specific time and are responsible for the rental price, even if you do not use the equipment.
You are responsible for keeping the equipment in good condition from the time it is delivered/picked up until it is returned to our Staff.
You are expected to exercise ordinary care to safeguard the equipment. Equipment must be protected from weather at all times. Any water damage, or damage outside normal wear will be subject to additional charges, repair or replacement.
Prior to pick up, tables and chairs should be folded or stacked.
All equipment should be placed in one convenient ground floor pick-up point.

Question 10

Do you have a minimum order value?

Accepted Answer

We don't operate a minimum order value as such.
 
We have clients ranging from large customers who organise major events such as conferences, corporate events, sports events and exhibitions through to members of the public who need to hire tables, chairs, Marquee for small family occasions at home.  Whatever your requirement, we can help!

Question 11

Do you offer site inspections?

Accepted Answer

Yes – site inspections are a free service that is provided to help decide what marquee size can fit into the designated area.

Question 12

Can I return my items dirty?

Accepted Answer

We expect little dirty with normal use but if its really dirty, Yes you can as we offer a 'return dirty' service for an additional fee, normally 25% on top of the hire price of the items that need cleaning. e.g if stcikers on Chairs or table, uncleaned Urn / Chafing Dishes.

Question 13

Do I have to wash the Table cloth / linens?

Accepted Answer

No.  Linens are to be returned dry and free of food, wax, and debris. Any tears, rips, stains, mildew, candle wax damage will be subject to additional fees over and above the original rental charge.

Question 14

What happens if something gets broken, damaged or unreturned?"

Accepted Answer

If the goods are damaged, broken or lost, a replacement fee is charged accordingly.

Question 15

If I hire a marquee when do you set it up and pack it up?

Accepted Answer

We set up Marquees on Friday & Saturday and then collect them on Monday. Depending on our work load this can be Changed. This is negotiable and can be changed if you have certain requirements, please discuss this with our office when making enquiries or bookings for Marquees.

Question 16

How do I determine what size marquee I will require?

Accepted Answer

As a standard rule, for a cocktail event you would need to allow approximately 0.75m2 per person and for a sit-down event, about 1-1.5m2 per person.
 
If not sure, please call us, We can visit the venue and provide obligation free quote.

Question 17

If the Site suitable for installing a marquee?

Accepted Answer

As a general rule we require a level surface to be assembled our marquee. 
Prices includes installation services on Grass Level Surface. Extra Charges apply for setup on hard or concrete Surface.
 
When you contact us to arrange a site visit, We can measure and suggest a suitable Marquee meets your requirements.

Question 18

Can I hang signs on the Tables / Marquee?

Accepted Answer

Most adhesive tape leaves a residue & sometimes difficult & time consuming to clean.
Which if substantial we reserve the right to impose a cleaning charge for.
Blue tack however is easy to remove so our preference is for this.
PLEASE AVOID : Double sided Tape all time , Extra Cleaning Charges Apply.