Frequently asked questions

Our warehouse is in Ingleburn NSW 2565. Warehouse visits are by appointment only, usually on Wednesday. You can call us Monday to Sunday from 9:30 am to 4:30 pm. You can also send an SMS, email, or use the contact form any time.

Yes, our standard hire period is 1 day, or per event. Please ask for a quote for longer than a day.

We do not offer self pickup. Delivery and pickup are available only. Charges depend on your suburb, location, access, floor level, stairs, and whether you need a fixed delivery or pickup time. Please send full event details for a quote. Local ground-floor house deliveries start from $40.

Yes. A 20% deposit is required to secure your booking. Your items are not confirmed until we receive it. For small orders, we may ask for full payment on delivery day. The remaining balance is due 5 days before delivery. The booking deposit is non-refundable.

Full payment is due before your event. You can pay by cash, cheque, bank deposit, or card. Cheques need 5 days to clear. If you need help with payment, please contact us.

Please order as early as possible in advance of your event. We reserve the right to add a premium for orders received less than 7 days prior to any event.

Additions are welcome based on availability. Small deletions prior to delivery (except for tents) can be accommodated. Please contact us immediately to notify us of any changes.

If The Hirer cancels or postpone the order/agreement (including COVID19 reasons or Govt. restrictions placed) prior to the commencement of the stated delivery date, then The Supplier reserves the right to charge the following as a percentage of the figure appearing on the order/agreement/Tax Invoice, and as stated as follows: Outside 60 days, no charge; 7 – 60 days notice, 20% of the hire total; 2 - 7 days, 50% of the hire total; and On the day or a day earlier of delivery/collection 100% of the invoice total. *** The Supplier also reserves the right to Cancel or terminate the Hire Contract at any given time *** In no event shall The Supplier be responsible for any expenditure, damages or consequential loss incurred by The Hirer, invitees, agents or assigns arising out of any cancellation or termination of the order/ Hire Contract / Invoice, whether caused by negligence on the part of The Supplier or for any other reason whatsoever.

All rental equipment is and remains the property of Eve Patrty hire and is to be used ONLY by you for the event/time for which it is rented. You reserve the equipment for a specific time and are responsible for the rental price, even if you do not use the equipment. You are responsible for keeping the equipment in good condition from the time it is delivered/picked up until it is returned to our Staff. You are expected to exercise ordinary care to safeguard the equipment. Equipment must be protected from weather at all times. Any water damage, or damage outside normal wear will be subject to additional charges, repair or replacement. Prior to pick up, tables and chairs should be folded or stacked. All equipment should be placed in one convenient ground floor pick-up point.

We don't operate a minimum order value as such. We have clients ranging from large customers who organise major events such as conferences, corporate events, sports events and exhibitions through to members of the public who need to hire tables, chairs, Marquee for small family occasions at home. Whatever your requirement, we can help!

Yes. We offer free site inspections. This helps you confirm the right marquee size and check the space before you book.

We expect little dirty with normal use but if its really dirty, Yes you can as we offer a 'return dirty' service for an additional fee, normally 25% on top of the hire price of the items that need cleaning. e.g if stcikers on Chairs or table, uncleaned Urn / Chafing Dishes.

No. Linens are to be returned dry and free of food, wax, and debris. Any tears, rips, stains, mildew, candle wax damage will be subject to additional fees over and above the original rental charge.

If the goods are damaged, broken or lost, a replacement fee is charged accordingly.

We set up Marquees on Friday & Saturday and then collect them on Monday. Depending on our work load this can be Changed. This is negotiable and can be changed if you have certain requirements, please discuss this with our office when making enquiries or bookings for Marquees.

As a standard rule, for a cocktail event you would need to allow approximately 0.75m2 per person and for a sit-down event, about 1-1.5m2 per person. If not sure, please call us, We can visit the venue and provide obligation free quote.

As a general rule we require a level surface to be assembled our marquee. Prices includes installation services on Grass Level Surface. Extra Charges apply for setup on hard or concrete Surface. When you contact us to arrange a site visit, We can measure and suggest a suitable Marquee meets your requirements.

Most adhesive tape leaves a residue & sometimes difficult & time consuming to clean. Which if substantial we reserve the right to impose a cleaning charge for. Blue tack however is easy to remove so our preference is for this. PLEASE AVOID : Double sided Tape all time , Extra Cleaning Charges Apply.